Return and Exchange Policy - Aakar Taro
At Aakar Taro, we strive to provide our customers with the best shopping experience and highest quality products. We understand that sometimes, despite our best efforts, you may need to return or exchange an item. To ensure a hassle-free process for you, we have formulated the following Return and Exchange Policy:
1. Eligibility for Returns and Exchanges:
1.1. We accept returns and exchanges within 48 hours from the date of Ddelivery.
1.2. The item(s) must be unworn, unused, and in the same condition as when you received them, with all original tags and packaging intact.
1.3. Personalized or custom-made items cannot be returned or exchanged unless there is a manufacturing defect or an error from our end.
2. Valid Reasons for Returns and Exchanges:
2.1. Size or Fit: If the purchased item does not fit you as expected, you may return or exchange it for a different size (subject to availability) within the eligible period.
2.2. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately to arrange a return or exchange.
3. Non-Eligible Items for Returns and Exchanges:
3.1. Used, washed, or altered items.
3.2. Items without their original tags and packaging.
3.3. Items that have been personalized or customized.
3.4. Items beyond the 48 hours return and exchange window.
4. Return and Exchange Process:
4.1. Contact our customer support team via email (email@example.com) or phone within 48 hours of receiving the order to initiate a return or exchange request.
4.2. Our customer support team will guide you through the process and provide you with a return shipping label (for defective/damaged items or errors from our end) or further instructions for other return/exchange reasons.
4.3. Pack the item securely in its original packaging (or suitable packaging) and include a copy of the purchase invoice.
4.4. Ship the item back to our designated address using the provided return shipping label or a reliable courier service (for return shipping costs borne by the customer).
4.5. Once we receive the returned item and verify its condition, we will process your refund or initiate the exchange (subject to availability).
5. Refund and Exchange Details:
5.1. Refunds will be processed through the original payment method and may take up to 7-10 business days to reflect in your account.
5.2. If you opt for an exchange, and the requested size or item is not available, we will provide you with store credit or alternative options.
6. Customer Responsibilities:
6.1. Ensure the item(s) are in the same condition as received, with all tags and packaging intact.
6.2. Provide accurate shipping and contact details for smooth processing.
6.3. Follow the return and exchange instructions provided by our customer support team.
7. Contact Information:
For any questions or assistance regarding returns and exchanges, please reach out to our customer support team at:
Email: firstname.lastname@example.org Phone: +91 70145 59103
Note: This Return and Exchange Policy is subject to change, and any updates will be posted on our website. It is essential to review the policy before making a purchase.