Exchange/ Returns
Return and Exchange Policy – AakarTaro
To request a return or exchange – Click Here (or WhatsApp us: [Click Here])
At AakarTaro, we’re committed to providing a smooth and transparent shopping experience. If you’d like to return or exchange an item, please refer to the policy below:
1. Eligibility for Returns & Exchanges
Returns, refunds and store credit: requests must be made within 2 days (48 hours) of delivery.
Exchanges: requests can be made within 7 days of delivery. After 2 days a return is not possible, but you can still place an exchange.
Items must be unused, unwashed, and in original condition, with tags and packaging intact.
Custom-made or personalized products are not eligible for return/exchange unless there's a manufacturing defect.
2. Return & Exchange Process
Raise your request on our Returns & Exchanges page or contact us on WhatsApp – [Click Here] – within 2 days of delivery for returns, or 7 days for exchanges.
Our team will guide you through the process and arrange reverse pickup if applicable.
Please pack the product securely with the original invoice.
Once the return is received and approved, we will process your refund, exchange, or store credit depending on availability.
3. Return Charges
A flat fee of ₹150 will be deducted for reverse pickup and return processing.
For heavier items like SAS jackets, the charge may range between ₹250–₹350, depending on courier rates.
4. Refunds & Exchanges
Refunds will be issued to your original payment method within 7–10 business days.
If the desired exchange item is unavailable, we’ll offer store credit or alternative options.
5. Partial COD Orders
For Cash on Delivery, we require a 10% advance payment before dispatch.
An additional ₹150 handling fee applies to all partial COD orders.
If the order is refused on delivery, the advance is non-refundable.
You can cancel the order before dispatch by contacting us on WhatsApp.
6. Items Not Eligible for Return or Exchange
Used, washed, or damaged items
Items without original tags and packaging
Return requests made after 2 days of delivery, and exchange requests made after 7 days of delivery
Sale items (only eligible for exchange, not return)
7. International Orders
Please note:
We do not accept returns or exchanges for international orders.
We recommend checking sizing and details carefully before placing your order. For assistance, feel free to reach out to our team.[Click Here]
Need Help?
We're here for you on WhatsApp – [+91 98875 75112 – Click Here]
Note: Policies may be updated over time. Kindly review them before placing your order.